How to Shop for Evaluate and Purchase Managed Service Providers

In today's fast-paced business landscape, organizations are constantly seeking ways to streamline their operations and maximize efficiency. One area where businesses often turn to external expertise is managed services. These service providers offer a range of specialized solutions to help companies manage their IT infrastructure, cybersecurity, customer support, and more. However, with so many options available, how can you ensure you are choosing the right managed services provider for your business? In this article, we will guide you through the process of shopping for managed services and highlight the key questions you need to ask.

Before we dive in I want to acknowledge that everything below is important, but if you aren’t clear or aligned on your outcomes or the end goals you have for the project, ultimately useless. If you haven’t talked about that within your organization, you’re at higher risk of the project going off the rails. 

Questions to ask

When embarking on the journey of finding the ideal managed services provider, it's essential to have a clear understanding of your company's needs and expectations. Armed with this knowledge, you'll be better equipped to evaluate potential service providers and select the one that aligns with your goals. To help you make an informed decision, here are some crucial questions to ask:

Do they have licensed professionals working on my account?

One of the first things you want to validate when shopping for managed services is whether the provider has licensed professionals with the expertise needed to support your specific requirements. Trusting your business operations to unqualified or inexperienced individuals can have severe repercussions. Seek confirmation that the managed services provider boasts a team of skilled professionals who possess the necessary certifications and qualifications in their respective fields. Remember, expertise translates into better outcomes and peace of mind for you and your business.

Can they handle the volume and complexity of my business?

Every business has its unique set of challenges and demands. Therefore, it's crucial to assess whether the managed services provider you are considering has the capacity to handle the volume and complexity of your business operations. Look for providers who have a proven track record in dealing with businesses in your industry or those with similar needs. 

They should be asking you great questions. Full stop. Great partners mean you’re having productive conversations throughout the entire buying process. That’s a sign that they’re mature and able to handle your needs; problem solving together. 

Furthermore, evaluate the provider's infrastructure and resources to ensure they can scale up as your business grows. An adaptable partner can keep up with your evolving requirements, saving you from the hassle of switching providers down the road.

Are they striving to improve my process?

While it's vital for managed services providers to manage your existing infrastructure smoothly, exceptional providers go the extra mile by actively seeking ways to improve your processes. Look for providers who demonstrate a commitment to continuous improvement and innovation. For example, a provider that utilizes advanced analytics or artificial intelligence to optimize operations can provide a significant competitive advantage. By harnessing the power of technology, managed services providers can help you identify bottlenecks, reduce costs, and enhance the overall efficiency of your business.

Have they accounted for change management?

Change is inevitable in any business environment. As technology rapidly evolves, your business processes and requirements will also adapt. When assessing managed services providers, inquire about their change management processes. A reputable provider will have a structured approach for implementing and managing changes to your systems seamlessly. This ensures minimal disruption to your operations during transitions and minimizes the potential for costly mistakes. A well-planned change management process can greatly contribute to the success and stability of your business.

Are they cheap for a reason?

Price is always a consideration when shopping for any service, but it's essential to analyze the underlying reasons behind a provider's pricing structure. Managed services providers that significantly undercut competitors in terms of pricing may be cutting corners elsewhere. Quality infrastructure, reliable support, and experienced personnel come at a cost. Be cautious of providers offering unrealistically low prices, as it may indicate a lack of investment in essential areas that compromise the quality of service. Remember, it's better to invest in a reputable provider that guarantees reliable and comprehensive support than to risk downtime and subpar service due to cost-cutting measures.

Can I trust this team?

In the world of managed services, trust is paramount. You need a partner who values transparency, integrity, and data security. When evaluating potential providers, look for evidence of strong security measures, such as adherence to industry best practices and compliance with regulatory requirements. Assess the provider's track record and reputation, and don't hesitate to ask for references from existing clients. A trustworthy managed services provider should be willing to provide you with evidence of their commitment to protecting your sensitive data and mitigating potential risks.

By addressing these key questions throughout your search for managed services, you will be well-equipped to make an informed decision. Remember that your choice of provider will impact the efficiency, security, and scalability of your business operations. Take the time to evaluate the options thoroughly and prioritize the providers that align best with your specific needs.

Furthermore, it's worth noting that the process of finding the right managed services provider can be time-consuming, but it's a crucial investment in the long-term success of your business. Consider seeking recommendations from trusted colleagues or industry experts who have firsthand experience with managed services providers. Their insights and recommendations can provide valuable guidance and help you narrow down your options.

Additionally, don't hesitate to schedule consultations or meetings with potential providers. This will give you the opportunity to ask more detailed questions, discuss your specific requirements, and gauge their level of responsiveness and professionalism. Remember, choosing a managed services provider is a partnership, and it's essential to find a provider who not only meets your technical needs but also aligns with your company culture and values.

And remember, if you are looking for a trusted provider, consider checking out TrustLayer, a leading managed services provider that prioritizes reliability, security, and exceptional customer service.

As you consider the importance of selecting the right managed services provider for your business, remember that managing risk is a critical component of that decision. TrustLayer stands out as a leader in mitigating risk with its best-in-class certificate of insurance (COI) tracking solution. Designed for the modern risk manager, TrustLayer is trusted by hundreds of thousands of companies to automate and streamline the verification of compliance documents. Say goodbye to the administrative burden of manual document collection and verification. Embrace the future with TrustLayer's innovative technology, built in collaboration with industry experts. If you're ready to transform your risk management processes and work with a team that truly understands your needs, set up a time to talk with our team and discover how TrustLayer+ can make a difference in your business.